Help & Support
Last updated: 7 October 2026
Email us
Glamrgrouphelp@outlook.com
Live chat
Coming soon
How do I book an appointment?
Search for a studio, pick a service and a staff member, then choose an available time slot. Follow the checkout steps to confirm your booking.
Can I cancel or reschedule a booking?
Yes, if the studio allows it. Visit your account page to see upcoming bookings and manage them. Cancellations follow the studio's own policy.
When will I be charged?
Most studios take a deposit or full payment at checkout. If the studio has manual approval turned on, payment is only taken once your booking is accepted.
How do I create a business profile?
Go to the vendor sign-up page, enter your business details, and start building your profile in preview mode. Subscribe to go live when you're ready to be discovered.
How does my team log in?
Each team member gets a unique access code from the vendor dashboard. They can use the Team login button on the homepage to sign in and see their own diary and requests.
What happens if a team member accepts a request?
Accepting a request updates the booking everywhere in real time. The same request is removed from the vendor's queue so it can only be accepted once.
Still need help?
If you can't find what you're looking for, send us an email and we'll get back to you as soon as possible.
Contact supportPrefer post? Write to us at Glamr, 20 Wenlock Road, London, N1 7GU, England.
You can also read our Privacy Policy, Terms & Conditions and Cookie Policy.