Refund Policy
Last updated: 7 October 2026
How to request a refund
To request a refund, contact our support team at Glamrgrouphelp@outlook.com with your order details. Approved refunds are processed through our payment provider, Stripe, and returned to the original payment method.
Bookings, deposits, and treatments
Appointments are provided by the individual studio or professional you book with, and cancellations, rescheduling, and refunds for treatments and deposits follow that business's own cancellation policy, which is shown on their profile.
If a business cancels your appointment or fails to provide the service you paid for, contact them first. If you cannot resolve it with them, contact us at Glamrgrouphelp@outlook.com and we will help where we reasonably can, including requesting a refund on your behalf.
Where a dispute needs to be settled directly, we may share the business's verified contact details (name, email address, and phone number) with you so you can reach them. Every business on GLAMR must keep a verified email address and a genuine contact number on their account.
Where a booking is only requested and awaiting the business's approval, any payment held is released and you are not charged if the business declines or does not respond in time.
Subscriptions
Business subscriptions are billed per team member seat, in advance, and renew automatically until cancelled. You can cancel at any time from your account settings; access continues until the end of the period you have paid for. Payments already made are not refunded, so cancel before your next billing date if you do not wish to renew.
Consumer rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
Contact us
For questions about this Refund Policy, please email Glamrgrouphelp@outlook.com or write to us at Glamr, 20 Wenlock Road, London, N1 7GU, England.