Getting started
Reviews, ratings and your public profile
How reviews are collected, what shows on your profile, and how to get more of them.
How reviews work
Only customers with a genuine completed booking can leave a review — nobody can review a studio they've never booked. This keeps ratings trustworthy.
Reviews appear on your public profile with your average rating, and good ratings push you higher in local search.
Getting more reviews
After a great appointment, mention that a review request will arrive by email — customers are far more likely to leave one when they've been expecting it.
Fill your profile with real photos and keep your service list accurate: profiles with complete information convert more browsers into bookings, and more bookings mean more reviews.