Payments
Deposits, the £2 fee and how money reaches you
Where booking money goes, what GLAMR charges, and how cancellations and refunds work.
Who gets what
The deposit you set on each service goes directly to your own connected payment account. GLAMR never holds it and takes no commission on it.
The customer also pays a flat £2 booking fee to GLAMR. That's the platform's only income from bookings — it's what pays for the booking system, and it's separate from your subscription.
Setting your deposit
Each service has its own deposit amount. Set it high enough to deter no-shows, low enough not to put customers off — many studios use 20–50% of the service price.
The remaining balance is paid by the customer to you directly, however you normally take payment in person.
Cancellations and refunds
If you decline a booking request before accepting it, the customer's hold is released and they're charged nothing.
If a confirmed booking is cancelled, the deposit is refunded to the customer's card. The £2 booking fee is not refunded once a booking is confirmed — it is GLAMR's charge for providing the booking service, separate from the deposit that goes to you.
Card payments are only possible while your payment account is connected. If it's disconnected, customers can't book you until it's restored — this keeps every payment traceable and protects you in disputes.
Disputes and evidence packs
Every card-paid booking automatically records an evidence pack: the booking details, customer details, card metadata, IP and device information, and the terms the customer accepted.
If a customer disputes a charge with their bank, download the evidence pack from the booking in your diary (the document icon next to the Confirmed badge) and send it to your payment provider — it's written to answer exactly what banks ask for.